Terms & Conditions
Lamberhurst Music Festival – Terms and Conditions
The following Terms and Conditions apply to all Lamberhurst Music Festival concerts.
- Once purchased, tickets cannot be exchanged or refunded unless the performance is cancelled.
- In the event of a cancellation, the ticket holder must contact LMF by sending an email to email@example.com requesting a full refund. This will be made within 14 days of the receipt of the request. All requests for refunds must be made within 1 month of the concert cancellation.
- In the event of a cancellation, details of the cancellation will be made as early as possible and notified to ticket purchasers via email. Unfortunately, due to the nature of cancellations, this may not happen until immediately prior to the concert. Refunds will only cover the cost of any tickets purchased and will not cover any travel costs.
- Tickets for the open air opera at Bayham Abbey are sold subject to weather conditions. The concert will only be cancelled if conditions are such that it is dangerous for the performers to continue. The cancellation decision will be taken by LMF in conjunction with the performers, the sound engineers and onsite medical staff. This decision will be taken as early as feasibly possible.
- Tickets purchased guarantee entry and a seat at the concert. Seats are allocated on the day of the concert on a first come first served basis
- Purchasing a ticket for the event indicates your agreement to the possibility of artist or actor substitutions. LMF reserve the right to substitute, replace, or change the featured artist or actor for reasons including but not limited to scheduling conflicts, illness, force majeure, or any other unforeseen circumstances.
- In the case of an artist or actor substitution, no refunds, exchanges, or compensation will be provided solely on the basis of the artist line-up or actor change. The ticket remains valid for the event, irrespective of the change in the featured line-up or actor.
- The LMF are committed to delivering a high-quality event experience. Whilst substitution changes to the artist or actor are possible, LMF will make reasonable efforts to ensure that the event maintains its overall integrity and entertainment value.
- Certain seats are reserved for patrons of the Lamberhurst Music Festival. These are clearly marked with a reserved notice and should only be occupied by LMF patrons. If these seats are not taken by the start of the performance, they can only be re-allocated by the Festival Director.
- For concerts at the St Mary’s church, late arrivals must wait in the porch until a suitable break in the concert occurs, when the Festival Director or stewards will seat them.
- Children 16 and under are free but must be accompanied and under the supervision of a fee-paying parent or guardian at all times. Each fee-paying parent or guardian can bring up to two free children. LMF will require supervisors to remove children if, in LMF’s sole opinion, the children are causing a disturbance to other ticket holders. It is the responsibility of the supervisors of a child to determine whether a concert is suitable for that child to attend.
- Proof of ticket purchase should be brought to the concert and shown to stewards on the door. Lost tickets can be re-sent prior to the concert, but lost tickets notified on the door will only be allowed entry at the discretion of the Festival Director.
- Ticket purchasers with any special access requirements should contact LMF by email or phone prior to purchasing tickets to discuss their requirements. LMF will make reasonable efforts to assist with any such special access requirements or concerns.
- At concerts in the church some seats may have restricted viewing due to the supporting columns. Tickets are sold subject to this condition.
LMF will not be liable for any loss, injury or damage to any person or property however caused: (a) in any circumstances where there is no breach of a legal duty of care owed by LMF, (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by LMF); or (c) to the extent that any loss or damage results from breach by the ticket holder of any of the conditions.
- The ticket holder may not re-sell any tickets bought.
LMF reserves the right to refuse the ticket holder entry to and/or eject the ticket holder from any concert (and may take appropriate action to enforce this right) in reasonable circumstances including without limitation (a) for health and safety or licensing reasons, (b) if the ticket holder behaves in a manner which has or is likely to affect the enjoyment of other persons at the concert, (c) if the ticket holder displays threatening, abusive or insulting words or mannerisms or behave in a manner which may provoke a breach of the peace, (d) if, in LMF’s reasonable opinion, the ticket holder appears to be acting under the influence of alcohol or drugs. No refunds will be given if the ticket holder has been refused entry or ejected due to breach of these conditions.
- Food and drink is allowed to be brought to the open air opera at Bayham Abbey, but no food or drink is allowed to be brought to any other concert.
- The use of equipment for audio or visual recording of any concert is strictly forbidden